Not Very Responsive Emails
We have stated our opinion that Brian Byrom was not ready to build a home without his retiring father helping him. Read through the email chain below (that spans from May to July) showing Brian's inability to fix even ONE of the several areas in the home that continued leaking. (This is only one of several email chains like this!)
Then you might decide is this is the level of responsiveness and attention that you would expect from a builder.
On Tue, May 30, 2017 at 6:47 AM, Ken McOsker wrote:
Brian, we have quite a bit of water damage on the upstairs window, can you have your crew come and see about it? Please see attached photo thanks Brian.
On May 31, 2017 at 4:33 PM Brian Byrom <brian.byrom@gmail.com> wrote:
Dang. Will you guys be around this week?
On May 31, 2017 at 4:45 PM Ken McOsker wrote:
Anne is here full time if she has a couple hours heads up
On June 5, 2017 at 9:49 AM Brian Byrom <brian.byrom@gmail.com> wrote:
Trying to get framer to come check it out. I will let you know as soon as I hear from him
On Jun 5, 2017 1:32 PM, "Ken McOsker" wrote:
Brian, Anne and I are out of town Tuesday June 6, any other day will be fine.
On June 6, 2017 at 10:43 AM Brian Byrom <brian.byrom@gmail.com> wrote:
Gerardo will be there tomorrow to look at the window
On Jun 12, 2017 9:10 AM, "Ken McOsker" wrote:
Brian, nobody showed up or called last week.
On June 12, 2017 at 9:14 AM Brian Byrom <brian.byrom@gmail.com> wrote:
Are you guys there today?
On June 12, 2017 at 9:25 AM Ken McOsker wrote:
Anne is there today
On Jun 13, 2017 6:28 AM, "Ken McOsker" wrote:
Brian, I'm not sure how this works, do you automatically schedule the sheetrocker and the painter, or do I need to request this? The framers replaced a piece of the hardi trim yesterday.
On June 21, 2017 at 4:49 PM Brian Byrom <brian.byrom@gmail.com> wrote:
I will get them scheduled
On Jun 29, 2017 6:29 AM, "Ken McOsker" wrote:
Brian, our upstairs window is still leaking badly, it looks like it is raining inside the house, the sheetrock is soaked, water leaking onto the floor will eventually ruin our floor.
We need to find the real cause of the water, whether it is the decking up above the window or what. Remember the decking was never flashed, the repair was only to caulk around the deck boards.
We can't live like this, can you please help?
Ken McOsker
On June 29, 2017 at 10:25 AM Brian Byrom <brian.byrom@gmail.com> wrote:
Yes sir. I will get someone back out there asap
On Jun 30, 2017 6:42 AM, "Ken McOsker" wrote:
Brian, can you call me this morning? Anne thinks the worker told her yesterday he would just caulk around the upper deck/wall penetrations. Oscar did that only a few months ago, I would like to talk about a more permanent solution.
Ken McOsker
On July 3, 2017 at 2:03 PM Brian Byrom <brian.byrom@gmail.com> wrote:
How about 930 on Thursday?
On Jul 7, 2017 2:10 PM, "Ken McOsker" wrote:
Brian, the workers left around 1:00 with no explanation to Anne, but she believes they did not find or address any issues.
Have you heard anything yet?
On Jul 7, 2017 2:12 PM, "Brian Byrom" <brian.byrom@gmail.com> wrote:
Not yet. I'll let you know what they say
On July 10, 2017 at 10:19 AM Brian Byrom <brian.byrom@gmail.com> wrote:
They are going to add some flashing. Probably Wednesday.
On Mon, Jul 17, 2017 at 6:49 AM, Ken McOsker wrote:
Brian, nobody came by last week or called. We still had water around the window Saturday.